Privacy Policy

Last updated September 20, 2026

VakilFirm is legal-practice management software provided by Aura Media Works LLP ("VakilFirm," "we," "us," or "our") to law firms and their staff ("Firms"). This policy explains what information we collect through the VakilFirm application, how we use it, and the choices available to you.

1. Who this policy covers

This policy applies to Firms and their staff who use VakilFirm, and to clients of those Firms whose information a Firm enters into VakilFirm on the client's behalf. A Firm is responsible for having the appropriate basis and consent to enter its clients' information into VakilFirm; we process that information on the Firm's instructions.

2. Information we collect

We collect the following categories of information through the ordinary operation of the application:

• Account information: name, email address, mobile number, and password (stored only as a salted hash, never in plain text).
• Firm and case information: the firm's own profile details, and case records, hearing dates, parties, advocates, and related notes that Firm staff enter.
• Client information entered by a Firm: names, contact details, and other identifying details a Firm chooses to record for its own clients.
• Documents: files uploaded to a case by Firm staff or clients (e.g. pleadings, evidence, correspondence).
• Usage and security records: sign-in activity, session data, and an audit log of security-sensitive actions (such as account, role, and document changes) kept for accountability within a Firm.

We do not use advertising or third-party analytics cookies. The only cookie the application sets is the one needed to keep you signed in.

3. How we use information

We use the information above only to operate the application: authenticating sign-ins, enforcing which Firm staff and clients can see which cases and documents, sending one-time verification codes for sign-in and password recovery, keeping the audit log, and providing customer support when a Firm contacts us.

4. How we protect information

Access to case data and documents is restricted by role and by the case a user is actually connected to, not just by being signed in. Passwords are hashed, never stored or logged in plain text. Documents are held in private cloud object storage that is never exposed with a public URL; every download is authorized on the server first. Traffic to the application is encrypted in transit (HTTPS). No system is perfectly secure, and we cannot guarantee absolute security, but we design and review the application with these protections as a baseline.

5. Sharing and third-party service providers

We do not sell information collected through VakilFirm. We share information only with service providers who help us operate the application under contract, such as our cloud hosting and document storage providers, and only to the extent needed to provide the service. We may also disclose information if required to do so by law or a valid legal process.

6. Data retention

We retain information for as long as a Firm's account is active, plus any additional period needed to comply with our legal obligations, resolve disputes, or enforce our agreements. A Firm may request deletion of its account and data, subject to any retention we are legally required to observe.

7. Your rights and choices

A Firm's staff can review and correct their own account details from within the application. A client whose information has been entered by a Firm should direct requests about that information to the Firm first, since the Firm controls what is entered into VakilFirm; we will assist a Firm in fulfilling a valid request.

8. Children

VakilFirm is intended for use by law firms, their staff, and their adult clients in the course of legal representation. It is not directed to children, and we do not knowingly collect information from children.

9. Changes to this policy

We may update this policy from time to time. If we make material changes, we will update the "Last updated" date above and, where appropriate, notify Firms through the application.

10. Contact us

Questions about this policy or your information can be sent to support@vakilfirm.com.